Servicing Teslas & Different EVs at EV Storage Miami — Interview

Miami’s EV Storage is South Florida’s first unbiased electrical automobile service heart, providing two places and a whole lot of know-how on the brand new expertise. We just lately spoke with EV Storage Tech Lead Jose Roura concerning the new territory of servicing and modifying Teslas and different EVs, together with a handful of different subjects.

Roura has been working with EVs for over a decade, with previous expertise at Tesla and with BMW’s hybrid and all-electric choices. Whereas EV Storage Miami is considerably of a brand new enterprise, Roura says the unbiased EV store is already gaining traction for filling an essential void within the auto group.

You’ll be able to learn our full interview with EV Storage Miami Tech Lead Jose Roura beneath.

EVANNEX: Are you able to inform me about how EV Storage Miami began?

Jose: We did a market examine of the gross sales of automobiles and the rising pattern that was happening. I imply, I used to be working for Tesla so I sort of knew the quantity of automobiles that have been being offered each single day, in comparison with different producers, a minimum of right here within the U.S. And it’s evident that they simply made a pattern that there’s no going again from.

So yeah, it began with two buyers that had this imaginative and prescient they usually introduced me alongside, and from there on, I began bringing folks from completely different areas — some from Tesla, some from unbiased outlets — which have helped construct this into what it’s coming to be.

EVANNEX: Would you say the general public that you simply work with have some sort of auto background then?

Jose: Sure, most of them. Everyone that’s right here has expertise with automobiles or has had the drive to know extra or study. We’re pushing in the direction of giving coaching and displaying individuals who wish to get into this, additionally serving as a small college, if you wish to put it that method. So we’re heading in that course as nicely.

EVANNEX: So that you mentioned earlier than that you simply have been working at Tesla — how did you personally get into servicing EVs?

Jose: I began in 2008 with BMW. , luxurious firm, efficiency automobiles, racing purposes, and folks love customizing their BMWs. Additionally they have their very own golf equipment and followers for his or her automobiles, however ever since I began with them, I stored rising inside the firm as a technician, and I used to be one of many first to enter coaching in getting concerned of their hybrid and electrical automobile program.

Many individuals didn’t wish to be concerned in it. It was new, it was completely different and folks didn’t wish to — they have been happiest the place they have been. However I used to be at all times intrigued by it, and as I received concerned with it, I noticed the quantity of analysis and growth that these corporations have been placing in the direction of this. So I noticed the potential on this. Additionally, the competitors behind it, as a result of it was so new.

This got here with a bunch of curves, like components availability, and the identical engineers who have been designing the automobiles had little or no info to go off of. So with all this, one factor led to a different, and I used to be one of many few in South Florida from all of the sellers that have been engaged on the i8s, the i3s from BMW, which have been the electrics and the hybrids.

Then every part simply moved ahead and Tesla got here alongside. I used to be about to begin with Tesla in 2014, if I’m not mistaken, right here in Florida. ‘14 or ‘15. And I used to be afraid as a result of this was when Tesla was at risk. I imply you may even discover that on-line. I remorse it now that I didn’t take the leap [Laughs]. So I stayed with BMW for a pair extra years, after which lastly jumped ship in 2020 proper across the pandemic. I labored with Tesla up till now.

Yeah, Tesla was completely different. Very steep, quick studying curve and it’s extraordinarily fast-paced, Tesla is. It’s loopy. And I perceive how they’ve turn out to be what they’ve turn out to be actually, in as little as 10 years, after the Mannequin S in 2012. I imply, I do know they’d the Roadster from earlier than, however their primary flagship automotive was the Mannequin S, and after that, it’s been nonstop.

EVANNEX: What are a few of the most typical companies you see Tesla house owners coming into EV Storage for?

Jose: The most typical that everyone’s accustomed to is tires. Tesla drivers love their tires like we love our ice cream. Yeah, they love tires. There are alignments that we do incessantly on automobiles, there are some aftermarket suspension parts that we set up to assist with the alignment that helps loads with tires, so that they final just a little bit longer. I imply, really twice the size.

However yeah, folks are available in to customise their automobiles on a regular basis: spoilers, facet skirts, tinting home windows. We’re in South Florida so this is quite common, to tint your home windows — it helps with the warmth and the solar. Cost port doorways. So many individuals simply will not be accustomed to utilizing cost port doorways, or it’s open whereas charging and someone walks by it they usually simply rip the door aside. So yeah, it’s quite common to the cost port doorways.

Wipers and cabin filters. Once more, with the solar and the rain out right here as soon as the wet season begins, we do wipers on a regular basis. The suspension parts get actually worn out due to the efficiency of the automobiles and the quantity of energy. It places a whole lot of pressure on the suspension parts and in addition potholes, and the load of the automobile. So we do a whole lot of suspension parts — entrance and higher management arms they begin squeaking, decrease management arms begin cracking and coming aside.

After which you’ve gotten your common fender bender issues, we do them on a regular basis. Entrance bumper harness repairs or rear bumper harness repairs since you received rear-ended. Or your parking sensors.

These are the commonest issues we see right here. Aside from that, it’s simply common shock issues that we’re not used to seeing.

EVANNEX: What are some belongings you assume potential Tesla patrons ought to know earlier than buying?

Jose: The one primary factor for people who find themselves absolutely contemplating buying a automobile, so that they’ve already performed the analysis, now they’re really contemplating it, is vary anxiousness. Some persons are adamant and are like ‘No, I’ll by no means personal an EV automobile’ — till you get into one. However yeah, the primary matter that I normally hear folks speak about is the vary anxiousness.

The vary anxiousness is actual. I for some time was once one [of those people that struggled with it.] But it surely’s very easy to beat. Like after a few weeks of utilizing your automobile, you study. It’s like a gasoline, you simply learn the way a lot it’s gonna provide you with and should you’re gonna run empty. Individuals are simply afraid that once you go empty it’s gonna take perpetually to cost. As a substitute of, should you go empty your gasoline tank, someone can come over for $5 value of gasoline at a gasoline station in a few minutes.

That’s true, however in actuality, there are lots of methods of avoiding this occurring. And when you get into these automobiles — not simply Tesla, most of the electrical automobiles — they’ve mapped out charging stations in your space, you’ve gotten a cost, and also you’re gonna get someplace.

It’s one thing you study extraordinarily fast, and it’s not one thing that’s going to be a steep studying curve or that’s gonna be an issue. In no way. It’s simpler than getting a brand new cellphone. Like once you get a brand new cellphone and also you’re like ‘Now I gotta cross all my contacts and listen to how this works.’ No, it’s simpler than that, and it goes tremendous fast.

And when you begin seeing the advantages of it, with dwelling charging — so mainly, you’re refueling at dwelling, you don’t cease at a gasoline station — it’s one thing you really take out of your to-do record, it’s one much less factor. You are taking it dwelling, you plug it in, and also you’re performed. The following day you’ve gotten a full tank and also you don’t gotta fill it up once more for 4 days, relying in your driving habits. So yeah, that’s one of many issues.

The opposite one I hear loads is the Full Self-Driving and the Autopilot. , that is all around the information and persons are speaking about it. So yeah, the FSD, which is Full Self-Driving, continues to be in growth. As soon as it’s out and absolutely purposeful, it’ll be a sport changer.

But it surely’s nonetheless working its kinks out, due to the innumerable variables on the market, between folks crossing the road and variables within the highway. I imply, something actually can intrude with the system, and it’s nonetheless studying. However as soon as it’s out, it’s gonna be superior.

The opposite one, which is the Enhanced Autopilot, is a good system. It really works on the highways and in addition adjustments lanes for you. I imply, it’s nonetheless a pc. That’s what I like telling folks: it’s nonetheless a pc, and it will probably solely react as quick as it will probably. It can by no means have, a minimum of for now, the reflex or the capabilities a human thoughts has.

It will possibly’t actually make an evaluation of what’s happening on the freeway subsequent to you with a automotive driving unsafe, and also you realizing to maintain your distance from that automotive. The pc doesn’t have that logic but. So when you study all this, it’s a extremely good system, and also you simply gotta hold your eye on it. However apart from that, it’s a terrific system and it retains working. Whoever has it and has been utilizing it, they know the capabilities of it, and it’s simply gonna hold evolving and getting higher and higher.

I imply, I like to inform folks every part I can consider earlier than buying these automobiles, so it doesn’t come as a shock.

The regen, [or regenerative braking,] it is likely to be uncommon at first once you let go of the gasoline pedal and the automotive sort of brakes by itself. However when you get used to it, which simply takes possibly two or three drives, there’s no going again. You get used to it. When you study the space to let go of the gasoline pedal and every part else, it’s really a extremely cool function on the electrical automobiles.

And it’s not simply Tesla. All the electrical automobiles use the identical system for regen they usually all react the identical method. Perhaps some harsher than others, however yeah, they’re there for a motive and the best way it really works due to the motor.

So when you get used to it, and also you get used to the ability, the response, and the expertise and these automobiles, it’s exhausting to show again. It’s exhausting to get into one other automobile which you had. You thought you had a terrific efficiency automobile, and now you’re moving into this? Oof, it adjustments every part. I can’t even start to explain till you get into one.

EVANNEX: Yeah, I’ve undoubtedly heard that from a handful of individuals. When you get previous that preliminary studying stage, it simply sort of turns into this innovative piece of tech.

Jose: Right.

EVANNEX: I feel that’s tremendous attention-grabbing. Transferring on, what do you assume makes the Tesla group completely different from different automotive communities?

Jose: I’ve recognized personally and been a part of BMW followers. As I discussed, I used to be at BMW for a few years. They usually’re fairly hardcore. They love their racing. They love their classic automobiles. They love their historical past. They usually’re at all times reminiscing on the oldies, ‘Oh no, this automobile was the most effective one,’ or ‘this one within the 80s was the most effective one.’ Tesla is new, Tesla is recent, and Tesla got here to make a stand.

Lots of the Tesla house owners are followers however another way. They’re very supportive of the model. It’s not simply followers like, blindly following one thing simply because ‘my dad had it’ or no matter. No, no, they perceive that this automobile continues to be a piece in progress, but it surely’s with an organization that’s perfected manufacturing, reminiscent of Volkswagen or Toyota, in a span of eight years. [Volkswagen and Toyota] have been round for 100 years, give or take.

They usually have seen the impression they’ve performed on the planet, they usually wish to take a part of it. Individuals wish to take a part of what they’re doing. It’s not simply ‘Oh yeah, I’ve a Tesla, let’s go to a meetup.’ No, they observe them from proper on their cellphone, what the corporate is doing.

I imply, many of those different followers, for a lot of different corporations, I’d say 80 p.c of them, don’t know what’s happening with the producer behind closed doorways. With Tesla, all people’s conscious of what’s happening, regardless that it’s all around the information, every part you can see. However folks know Tesla is out to make a distinction. They usually wish to be part of it.

Then, like I mentioned, they become involved with the corporate and all that entails. Most individuals know the imaginative and prescient, like they really say, ‘Yeah, they exist to speed up the appearance of sustainable transport, sustainable vitality,’ which Tesla is just not solely doing it with their vehicles, they’re doing it with the photo voltaic panels, the charging community, and so forth and so forth. They hold innovating on so many issues, not simply the vehicles.

I imply, the persons are very conscious of what they’re buying and what they’re getting themselves into, in a method that they’re not simply doing it for they’re doing it not only for themselves to get right into a luxurious automobile, or innovative expertise, such as you talked about. No, they know they’re moving into one thing that’s going to alter the world, which it’s already, a minimum of on the transportation facet.

EVANNEX: Undoubtedly. The Tesla group simply retains rising.

Jose: Right. And with the Tesla group comes the customization of automobiles. To be trustworthy, they’re tremendous plain exterior. There’s not many strains, there’s not many trims that make this automotive extra aggressive than the opposite. No, you’ve gotten a Mannequin Y Efficiency and a primary Mannequin Y, the distinction is the wheels — from the skin. If extra, you may see the brakes are completely different, and so forth and so forth. However there’s nothing actually too distinct from one to the opposite, apart from the little badge within the again.

So folks have gone above and past, and corporations reminiscent of EVANNEX and plenty of different corporations, they usually’ve made so many merchandise to customise your automobile your personal method. And there’s so many variables that each time there’s a Tesla meet, you see so many various issues folks do to their automobiles. It’s wonderful. It’s wonderful what will be performed to those vehicles, simply on the beauty facet, that’s with out speaking efficiency. I imply, the suspension, upgrading brakes. I imply, this group is fairly concerned in what Teslas are, and will be.

EVANNEX: Are there any questions you assume I missed that I ought to ask?

Jose: I imply, concerning EVANNEX, Tesla or EV storage, we’re a brand new firm, we began to mainly open our doorways in October for Tesla clients, give or take. September or October. It hasn’t been lengthy. We’ve been fairly busy, and we really feel the necessity for this when seeing how a lot each buyer is in want of assist. They rely solely on Tesla, that is in South Florida, to service their automobiles, to repair their automobiles.

They’ve come to us as a final resort, as a result of they’re like, ‘I don’t know what else to do. There’s no appointments for 2 months,’ or ‘they instructed us we’d like a model new battery and it ended up being one thing else.’ Which they wish to determine it out over there, however they didn’t take the automotive in to diagnose it and provide you with a remaining verdict of what’s happening along with your automobile. They simply provide you with a fast evaluation remotely, after which after that it’s going to take additional investigation to ensure it’s what you want.

However yeah, we’ve been a lifeline for lots of people. And yeah, the market is rising, however we additionally endure the implications of going into a brand new market, which means there’s some components that aren’t obtainable but otherwise you gotta wait a very long time for some components, which turns into a problem. The one benefit of that’s they gotta await it right here or from the seller anyway, so it wouldn’t make a distinction from a service heart or with us.

However we do see the constraints in that. We do see the truth that because it’s a rising model, there’s nothing aftermarket components nonetheless obtainable. Like, you may’t discover, nicely now you may, however you couldn’t discover an aftermarket headlight, for instance. So you’ll have to get a used one, one thing from eBay, or straight from the seller. Taillights? Sure. There’s a number of corporations which have the taillights. Bumpers now, they’ve aftermarket bumpers.

So yeah, the business retains rising and transferring in the direction of offering all these components, however there are very specialised components nonetheless you can’t discover. The cost port door, for instance that I talked about. You must get it from Tesla, as a result of no one has it. A cost port — you gotta get it from Tesla.

However there’s methods round it, there’s at all times one thing we will discover from a cost port door we’ve performed earlier than, possibly a motor went unhealthy. We take it aside, after which one other one is available in with a damaged door. So we will use the opposite door that had the motor unhealthy, we swap the motors to work with the opposite and voila: we’ve a very good, working cost port door. what I imply? So these are the sorts of issues we’ve been working with. And, and yeah, it’s taught us loads on the way you evolve with this.

You’ll be able to try EV Storage Miami for all of your Tesla and EV servicing and customization wants at their web site or you may observe them (and study extra) on social media: Fb / Instagram / LinkedIn / YouTube.

Initially posted on EVANNEX. Written by Peter McGuthrie.


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